Get in touch
We’re here to help you find the right loan – free of Baffles. So, if you have any questions or worries, get in touch.
Email us
support@freedomfinance.co.uk
Call Freedom Finance
0800 432 0142
Call Freedom Mortgages
0330 335 9903
Office Location
Write to Freedom Finance:
Atlantic House, Atlas Business Park,
Simonsway,
Manchester, M22 5PR
Contact Center opening hours
Monday
9am to 7pm
Tuesday
9am to 5:30pm
Wednesday
9:30am to 5pm
Thursday
9:30am to 7pm
Friday
9am to 2pm
Saturday
Sorry we’re closed!
Sunday
Sorry we’re closed!
Bank Holidays
Sorry we’re closed!
Is everything okay? If not, please tell us.
We all make mistakes. And if we get something wrong (or we give you a case of the Baffles), we want to put it right as soon as we can.
So please, tell us about it.
We take every complaint seriously – and promise to deal with the problem fairly and quickly. In many cases, we sort things out straight away.
Contact for complaints
Write to us at
Freedom Finance Complaints Atlantic House Atlas Business Park Simonsway Manchester M22 5PR
Telephone
0161 498 7739
complaints@freedomfinance.co.uk
How we handle your complaint
We always strive to deal with any complaints as soon as possible. If you’d like to learn more about the stages of our complaints process, feel free to click here.
However, if you’re not pleased with our final response, or we can’t give you our final response within 8 weeks, you can send your complaint to the Financial Ombudsman Service. To learn more about this service please visit their website: Financial Ombudsman.